Knowledge
Formal education in progress, technical foundations and three decades of leadership development.
Education
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2019 – 2027 (expected)
International Relations — Universidad Internacional de las Américas (UIA). Studies in progress: 98% complete, thesis presentation pending.
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1994
Exchange Program — Coast Union High School, California, USA
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1993
High School Diploma — Santa Ana High School, Costa Rica
Technical knowledge
- Industry trends: virtualization, cloud, mobility, SaaS, cybersecurity, machine learning & AI
- Advanced Microsoft Windows & Office 365; advanced Google Workspace
- CRM and ERP applications; SharePoint and intranet platforms
- PC hardware and networking fundamentals
Leadership & professional development
- Corporate Top Talent Program — VMware (2016)
- Genius Maker Leadership Program — VMware (2015)
- Sandler Training: understanding people (2014)
- ICMI courses: forecasting, CRM, operations & leadership (2004–2005)
- Management, supervisory & behavioral-interviewing training (1996–2004)