Knowledge
Formal education, technical foundations, and three decades of leadership development.
Education
-
2019
International Relations — Universidad Internacional de las Américas (UIA), Costa Rica
-
1996
Systems Engineering — Universidad Latina, Costa Rica
-
1994
Exchange Program — Coast Union High School, USA
-
1993
High School Bachelor — Santa Ana High School, Costa Rica
Technical knowledge
- Industry trends: virtualization, cloud, mobility, SaaS, cybersecurity, machine learning & AI
- Advanced Microsoft Windows & Office 365; advanced Google Workspace
- CRM and ERP applications; SharePoint and intranet platforms
- PC hardware and networking fundamentals
Leadership & professional development
- Corporate Top Talent Program — VMware (2016)
- Genius Maker Leadership Program — VMware (2015)
- Sandler Training: understanding people (2014)
- ICMI courses: forecasting, CRM, operations & leadership (2004–2005)
- Management, supervisory & behavioral-interviewing training (1996–2004)