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Ariel Vargas

Experience

30+ years in Costa Rica's technology services industry — from the country's first contact center to the global leaders in cloud, cybersecurity, and data + AI.

  1. 2022 — Present

    Databricks

    Director of International Operations & Managing Director

    Established Databricks' Costa Rica operation and lead international operations. The office opened in 2023, expanded to a new America Free Zone site in 2025, and supports 150%+ LATAM growth with a team of ~200.

  2. 2018 — 2022

    Palo Alto Networks

    Managing Director, Costa Rica

    Established and grew the global cybersecurity leader's Costa Rica operation from its launch in November 2018.

  3. 2012 — 2017

    VMware

    Managing Director, Costa Rica

    Responsible for VMware's results and growth in-country. Grew the site from 18 to 700+ collaborators — VMware's fastest-growing office — earning top employee NPS and 1st place in Great Place to Work Costa Rica (8th in Central America) in 2016.

  4. 2007 — 2012

    HP

    Operations leadership

    Led service delivery and operations teams within HP's Costa Rica services organization.

  5. 2006

    IBM

    Operations

    Service operations within IBM's Costa Rica delivery organization.

  6. 1999 — 2006

    SYKES

    Contact center leadership

    Part of the first contact center established in Costa Rica's services industry — the foundation of a career in customer experience and BPO operations.

  7. 1995 — 1999

    Acer

    Early career

    Started in the technology industry in technical and customer-facing roles.

What I bring

  • Country leadership & site management
  • Global and regional operations
  • Government & media spokesperson
  • Customer experience & BPO operations
  • Contract & SLA management
  • Process optimization
  • Financial oversight
  • Multi-year strategy & communication