Knowledge
My primary academic career is International Relations, however I have a balanced knowledge on the technical side as well as on the leadership / human side.
Academic
2019
Universidad Internacional de las Américas (UIA)
Costa Rica
International Relations
1996
Universidad Latina
Costa Rica
Systems Engineering
1994
Coast Union High School
USA
Exchange Program
1993
Santa Ana High School
Costa Rica
High School Bachelor Degree
Technical
Hardware
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Industry knowledge about current trends in technology such as Virtualization, Cloud, Mobility, SaaS, Cyber Security, Programming, Machine Learning, AI, VR, AR, Analytics and other areas.
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Advance knowledge of most PC Hardware components.
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Networking basic knowledge of some Hardware components.
Software
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Advanced knowledge on Microsoft’s Windows and Office 365 Applications.
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Advanced knowledge on Google Workspace (Gmail, Google Apps)
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Advanced knowledge on other Applications currently bundled with PC’s.
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Basic/intermediate usage knowledge on CRM and ERP Applications.
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Intermediate/Advanced knowledge in MS SharePoint design or any other intranet based app.
Courses
2016
Corporate Top Talent Program
USA
VMware
2015
Genius Maker Leadership Program
India
VMware
2014
Sandler: Taller Entender a su gente
Costa Rica
VMware
2013
PROCOMER – Modulo 4: Informe Anual de Operaciones
Costa Rica
VMware
2005
Annual Call Center Exhibition (ACCE/ICMI)
USA
SYKES
2005
ICMI Forecasting
ICMI Customer Relationship Management
ICMI People Management
ICMI Operations Management
Costa Rica
SYKES
2004
ICMI Leadership and Business Management
Costa Rica
SYKES
2004
SYKES Management Empowerment Program In Action
Costa Rica
SYKES
2002
ICMI Creating Inspiring Monitoring Forms
ICMI Designing Monitoring Program that Achieves Results
ICMI Quality Web Seminars
Costa Rica
SYKES
2001
Effective Client Relations
Costa Rica
SYKES
2001
Seminarios Internacionales – Equipo, Cambio y Liderazgo
Costa Rica
SYKES
2000
Introduction to Leadership
Costa Rica
SYKES
2000
Managing to Metrics
Costa Rica
SYKES
2000
Fundamentals of Performance Management
Costa Rica
SYKES
1998
How to Supervise People
Costa Rica
ACER
1998
Management Skills for New Management and Supervisors
Costa Rica
ACER
1998
Behavioral Based Interviewing Techniques
Costa Rica
ACER
1997
More & More – Atencion y Servicio al Cliente
Costa Rica
ACER
1997
Labor Law Seminar
Costa Rica
ACER
1996
KPMG – Liderazgo, Motivacion y Actitud
Costa Rica
ACER
1996
Red Internacional de Cristianos en Negocios – Leadership Seminar
Costa Rica
ACER